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Jobs · Customer Service · New York

Guest Experience Team Lead

Impact Kitchen · New York, NY · 3 wk ago
On-siteCustomer Service$19/hrFull-time

About the role

As a Guest Experience Team Lead (GETL) at Impact Kitchen, you set the hospitality standard high and are passionate about ensuring guests enjoy their experience. You create positive interactions at all moments in the guests' journey and foster a sense of community while taking orders, serving or assisting. You partner with your Culinary Experience counterparts on the team to ensure great teamwork. You are an integral team member responsible for preparing a variety of beverages to high standards and with a quick turnaround.

Responsibilities

  • Leading and training the Guest Experience Team
  • Ensuring a best-in-class experience for new hires on their first day and during training
  • Able to execute and train on all Front of House positions to support a smooth service
  • Dialing espresso grinders daily and continually monitoring espresso quality
  • Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
  • Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment
  • Conducting above and beyond training for relevant team members, ensuring a top-tier experience
  • Supporting other restaurant tasks and teammates as required

Skills

  • Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team-based setting
  • Interest in coaching and developing others
  • Ability to execute and thrive in a fast-paced environment
  • Exceptional time management and organizational skills with the ability to multitask when required
  • Be able to work in a standing position for extended periods of time
  • Availability to work days, evenings, and weekends as business requires
  • A commitment of at least 5 days per week and 30-40 hours per week is required
  • General understanding of food safety and public health practices
  • 1 - 5 years of team leadership experience
  • NY FOOD HANDLERS CERTIFICATE IS REQUIRED
  • PREFERRED BUT NOT REQUIRED: 1 year Barista experience

Compensation

Guest Experience Team Leads earn $19/hour + tips ($4-$7/hour on average), paid time off for Full Time staff, and receive a substantial discount on Impact Kitchen products with flexible scheduling to accommodate a healthy balanced lifestyle.

Team & Department

The Guest Experience Team Leader makes an impact every day through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role, you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Assistant Manager and General Manager of each Restaurant.

Culture

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.

Qualifications

  • Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team-based setting
  • Interest in coaching and developing others
  • Ability to execute and thrive in a fast-paced environment
  • Exceptional time management and organizational skills with the ability to multitask when required
  • Be able to work in a standing position for extended periods of time
  • Availability to work days, evenings, and weekends as business requires
  • A commitment of at least 5 days per week and 30-40 hours per week is required
  • General understanding of food safety and public health practices
  • 1 - 5 years of team leadership experience
  • NY FOOD HANDLERS CERTIFICATE IS REQUIRED
  • PREFERRED BUT NOT REQUIRED: 1 year Barista experience

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