Guest Experience Supervisor | Part-Time | Snapdragon Stadium

Responsibilities

• Covers team member deployments
• Schedules team member rest/meal periods and ensures they are taken at designated times
• Maintains a guest-friendly environment during events
• Facilitates departmental pre-event briefings
• Assists in resolving ticketing issues
• Assists in serving as an escalation point of contact for guest concerns
• Ensures lost & found items are logged, accurately inventoried, and returned to guests when claimed
• Ensures proper tracking of pre- & post-event ADA escorts
• Provides excellent customer service to external and internal guests
• Affixes Guest Experience teams to posts before doors open to the public
• Compiles and submits incident reports to appropriate work groups

Qualifications

• High School Diploma or equivalent
• Previous supervisor experience preferred
• 2-3+ years of previous experience in customer service
• Experience in a stadium, arena, convention center, or hospitality industry is highly desirable
• Strong interpersonal and communication skills
• Positive, energetic attitude
• Ability to multitask, work in a fast-paced environment, and perform under pressure
• Ability to work independently and as part of a team
• Excellent organizational skills and attention to detail
• Available to work nights, weekends, and holidays as required
• Available to work at least 70% of all year-round events at Snapdragon Stadium

Pay

$23.62 per hour

Benefits

• 401(k) Savings Plan
• 401(k) matching

Schedule

Nights, weekends, and holidays as required

Benefits

• Equal Opportunity Employer