Guest Experience Supervisor

Position

The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The position offers a generous compensation and benefits package, including health, dental, and vision insurance, company-paid life insurance, a 401(k) savings plan, paid time off, an Employee Assistance Program (EAP), career growth opportunities, and employee perks and rewards.

What We Offer You

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Employee Perks & Rewards

Job Summary

The Guest Experience Supervisor oversees daily dining services to ensure client and customer satisfaction. They inspect supplies, equipment, or work areas, assist with determining staff requirements and scheduling, and assist with event menu writing and cycle of cost control.

Essential Functions

• Provide oversight of daily dining services to ensure client and customer satisfaction.
• Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
• Build and maintain a working 2+ week schedule with at least 3 weeks posted.
• Purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products.
• Maintain vendor relationships.
• Aid in determining staff requirements and scheduling necessary to ensure timely delivery of services.
• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
• Assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
• Aid in the production of food.
• Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
• Aid in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays.
• Supervise staff in execution of events.
• Meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.
• Adhere to budgetary guidelines determined by Chef Manager or Chef.
• Record production or operational data on specified forms.
• Compile and maintain records of food use and expenditures.
• Aid in financial recordkeeping for all aspects of operations.
• Aid in inventory management.
• Instruct, train and supervise cooks, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.

Skills/Aptitude

• Leadership
• Team-oriented
• Communication proficiency
• Customer/client focus
• Ability to work under pressure
• Scheduling supervisory responsibility

Physical Demands

• Sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less.
• Stand for long periods of time.
• Manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education And Experience

• High school diploma or equivalent
• 1 - 3 years’ experience in similar position
• Specialized training in catering

Preferred Education And Experience

• Culinary school certificate or degree
• Microsoft Office Suite Required

Qualifications

• ServSafe Certification
• Choke Safety Certification
• Allergen Awareness Certification