Guest Experience Supervisor
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the posting. We have sections: About Four Seasons (intro) - but we should not repeat job title as heading. The page already shows it. We need to include content about location? The instructions: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph about location maybe as part of About the role? Actually there is "About the location:" which is not one of the standard headings; we could embed it in a paragraph before sections. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. From posting: About The Role Basic Purpose: Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Executing special guest-facing activations and events including Kids For All Seasons and lobby guest generosity. Then "What You Will Do" list: bullet points. Thus we can have About the role (maybe a short paragraph summarizing purpose) and Responsibilities (the bullet list). Could also combine but we need separate sections if content exists. Requirements: "What You Bring" includes: A minimum of 3 years of front office/hospitality or related work experience is preferred; Extensive knowledge of the Twin Cities and surrounding areas; Existing relationships with third-party vendors a plus; High school education or equivalent experience; Reading, writing and oral proficiency in the English language; Good organizational skills, attention to detail, and ability to multitask; Ability to work irregular hours, weekends, and evenings. Qualifications: maybe same as requirements? Could treat "What You Bring" as Requirements/Qualifications. But we need to decide which sections to include. We could put Requirements as bullet list of experience/education etc. Qualifications maybe not separate if overlapping. But we can still include Qualifications if there is distinct content: maybe "Systems knowledge associated with Front Office. For example, Opera, Hot Sos, Key etc." That's more like Skills. Also "Support F&B at a strategic level..." etc is responsibilities. Skills: maybe "Systems knowledge associated with Front Office. For example, Opera, Hot Sos, Key etc." plus "Good organizational skills..." etc. But we need to avoid duplication. Let's extract distinct pieces. Let's list all content: Intro about Four Seasons (company description) - could be placed as a paragraph before sections. About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature. Then "The Four Seasons Hotel Minneapolis seeks a Guest Experience Supervisor to join our talented team! ..." That's like a call to action; we could incorporate into About the role paragraph. About The Role Basic Purpose: ... (purpose) What You Will Do: list of responsibilities (multiple bullet points) What You Bring: list of requirements/qualifications We also have "We Offer" benefits: Wage: $25.62 per hour; Comprehensive health and vision insurance; Discovery nights at Four Seasons Properties around the globe; Holiday and vacation pay; Daily meals inspired by award-winning chefs; Complimentary uniforms and uniform care; Sick pay, disability coverage, and life insurance; Opportunities for career development and advancement; Parking discounts; Staff lounge and cafeteria space with city view; Up to eight weeks of parental leave pay; Fur baby insurance; 401(k) retirement plan; Discounted accommodations at Four Seasons properties worldwide; Dental coverage available at a discounted rate. Also "Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below: Instagram: @FSMinneapolis Facebook: ... LinkedIn: ..." That's boilerplate/social media; we should remove as per instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Social media links maybe considered navigation? Probably remove. Also "Learn more about who we are: We Are Four Seasons" - remove. Also "Candidates must have valid work authorization for the U.S." - could be a requirement but it's a legal requirement; we could keep as part of Requirements? It's a minor metadata; maybe fold into short p or drop. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." This is not Job ID but work authorization; could be considered minor metadata; we could include in a short p under Requirements. Also EEO statement at end: remove. Thus we need to produce HTML with sections: - Maybe
About the role
with paragraph combining company intro, location, and purpose. -Responsibilities
with- for each bullet from "What You Will Do".
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Requirements
with- for each bullet from "What You Bring" plus maybe work authorization.
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Skills
maybe for systems knowledge (Opera, Hot Sos, Key etc.) and maybe organizational skills etc. But those are already in requirements. Could treat "Skills" as separate for technical systems knowledge. However we already have organizational skills etc in requirements; we could keep them there and not duplicate. -Benefits
with list. -Pay
with paragraph "$25.62 per hour". -Schedule
maybe not present; posting does not mention schedule specifics besides ability to work irregular hours, weekends, evenings (that's a requirement). No explicit schedule. So we should NOT create Schedule section because no specific content. Thus we will have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. Check if we need Qualifications: Could merge with Requirements; but we have both Requirements and Qualifications as possible headings. Since we have content for both, we could split: Requirements: experience, education, knowledge, authorization. Qualifications: maybe "Systems knowledge associated with Front Office. For example, Opera, Hot Sos, Key etc." and "Ability to work irregular hours, weekends, and evenings" but that's also requirement. Hmm. Better to follow instruction: Prefer a few substantive sections over many thin ones. So we could combine Requirements and Qualifications into one section called Requirements (or Qualifications). But we need to use headings exactly as allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with real content. If we combine, we could put all under Requirements and omit Qualifications. That's acceptable because we only include sections when posting has real specific content for it. If we put all under Requirements, we still have content for Requirements; we omit Qualifications because we don't have distinct content separate from Requirements. That's fine. Similarly Skills: we have some specific skill content (systems knowledge). Could be included under Skills. Thus final sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. Now craft HTML. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all bullet points from What You Will Do, What You Bring, We Offer, etc. Let's extract bullet points exactly. What You Will Do (as per text): - Be responsible for overseeing and enhancing the overall guest experience, ensuring service excellence across all touchpoints of the guest journey. - Collaborate closely with operational departments to ensure seamless service delivery, anticipating guest needs and resolving issues. - Monitor service trends and guest expectations, proposing innovative solutions to continuously elevate the overall experience. - Champion a culture of service excellence, storytelling and emotional connection, reinforcing the Four Seasons service philosophy throughout the hotel. - Develop and implement guest engagement strategies that drive satisfaction, loyalty, and recognition, while upholding Four Seasons service standards. - Work harmoniously and professionally with co-workers and supervisors. - Comply with Four Seasons standards. - Systems knowledge associated with Front Office. For example, Opera, Hot Sos, Key etc. - Support F&B at a strategic level, ensuring dining‑related guest insights, celebration details, and key preferences are shared and executed consistently, elevating the overall recognition and experiential quality. - Oversee all guest feedback processes, service (glitch) recovery, and reputation management, identify trends and opportunities for continuous improvement. - Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and welcome amenities. - Collaborate with all departments (F&B, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. - Engage with guests throughout their stay, meeting and greeting guests upon arrival, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. - Train Front Desk Agents on Concierge related tasks and provide coaching and management in guest experience/concierge expectations. - Provide coaching and feedback. Note: "Systems knowledge associated with Front Office. For example, Opera, Hot Sos, Key etc." maybe belongs to Skills but it's in What You Will Do list. We'll keep it there under Responsibilities. What You Bring: - A minimum of 3 years of front office/hospitality or related work experience is preferred - Extensive knowledge of the Twin Cities and surrounding areas - Existing relationships with third-party vendors a plus - High school education or equivalent experience - Reading, writing and oral proficiency in the English language - Good organizational skills, attention to detail, and ability to multitask - Ability to work irregular hours, weekends, and evenings We Offer (benefits): - Wage: $25.62 per hour - Comprehensive health and vision insurance - Discovery nights at Four Seasons Properties around the globe - Holiday and vacation pay - Daily meals inspired by award-winning chefs - Complimentary uniforms and uniform care - Sick pay, disability coverage, and life insurance - Opportunities for career development and advancement - Parking discounts - Staff lounge and cafeteria space with city view - Up to eight weeks of parental leave pay - Fur baby insurance - 401(k) retirement plan - Discounted accommodations at Four Seasons properties worldwide - Dental coverage available at a discounted rate Also maybe "Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:" etc - remove. Now About the role paragraph: combine company description, location, and purpose. Company description: "About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us." Location: "About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside,
- for each bullet from "What You Bring" plus maybe work authorization.
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