Guest Experience Manager, The Westin Monache

About the role

Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities. Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction. Performs duties of the Front Office Manager in their absence.

This position is located in Mammoth Lakes, California.

Offers of employment may be contingent upon successful completion of a background investigation.

Requirements

• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
• Minimum of two years' guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1-year management experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to effectively communicate with guests, employees and management.
• Ability to perform under pressure and with deadlines in a high-volume setting.
• Flexibility in scheduling based on guest demand and occupancy changes.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Benefits

• Free season pass for employee, including free access to all other Alterra resorts
• Ski passes for dependents (spouse/child(ren)/domestic partners) including free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Discounts on Marriott hotels worldwide for associates as well as their family and friends

Pay

$70,304.00 - $73,732.50 per year