Guest Experience Manager

National Corporate Housing · Chantilly, VA · 2 mo ago

On-siteManufacturing$69k–$79k/yrFull-time

What Makes This Role Unique

Direct ownership of the guest experience and ability to influence satisfaction and retention.
Ledgership of a dedicated guest experience team with opportunity to develop talent.
High visibility role that partners across Sales, Operations, and Accounting.
Opportunity to drive process improvements and implement impactful projects.
Fast-paced, people-centered environment with meaningful impact on customer experience.

Who You Are

Strong leader with experience managing or mentoring a team.
Customer-first mindset with a passion for delivering exceptional service.
Skilled communicator with the ability to navigate escalations and build relationships.
Highly organized with strong attention to detail and follow-through.
Comfortable managing multiple priorities in a fast-paced environment.
Proactive problem solver who can identify gaps and implement solutions.
Experience in hospitality, property management, customer experience, or a related field preferred.
Proficient in Microsoft Office and internal systems.

Benefits

Competitive Base Salary: $68,500 - $78,500
Medical, dental, and vision insurance options
401k plan with discretionary match
Company paid life insurance, short term disability, and long term disability
Supplemental life insurance, critical illness, accident, and identity theft protection
One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
Inclusive Awards and Recognition Program
Vacation, sick, and floating holidays
Paid time off
Paid volunteer time
Wellness program
Complimentary use of corporate apartments for vacation or travel (when available)

Additional Information

Fair Labor Standards Act (FLSA): Exempt
Will not provide assistance with relocation costs

Equal Opportunity Employer

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.