Guest Experience Manager

We need to output HTML fragment with sections: About the role? Actually posting includes intro about Impact Kitchen, then "Guest Experience Manager As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high..." Then "Compensation" section with details. Then "TEAM & DEPARTMENT" maybe considered "Responsibilities"? Actually there is "Core Responsibilities" later. Also "Skills". Also "Inclusivity at Impact" is EEO boilerplate, should be removed. Also "Powered by JazzHR GZRrGB92qG" is boilerplate. We need headings:

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to decide which sections to include. Content: - Intro about Impact Kitchen (mission, etc.) Could be "About the role"? Actually "About the role" is generic; but we have description of company and role. Could be "About the role" or maybe "About Impact Kitchen". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map. We have: - About the role: description of Impact Kitchen mission, what they do, and what they look for in candidate (list of bullet-like statements). That could be "About the role". Use

  for prose and

  • for list. - Responsibilities: There's "Core Responsibilities" list. Also earlier "Responsible for leading the guest experience (front of house) team to success." etc. So we can combine responsibilities. - Skills: list of required skills (2 years restaurant team leadership & management, excellent communication, etc.) That's Skills. - Benefits/Pay: Compensation section includes salary range, meal stipend, discount, health benefits enrollment, paid vacation and sick time, flexible scheduling. So we have Pay (salary range) and Benefits (meal stipend, discount, health benefits, paid vacation, flexible scheduling). Also Schedule maybe from flexible scheduling. We need to avoid creating sections with placeholder text. All these have concrete info. We must not include EEO/inclusivity boilerplate. Remove that. Also remove "TEAM & DEPARTMENT" maybe part of responsibilities? It describes role impact, could be part of responsibilities or about the role. But we already have responsibilities. We need to ensure we don't duplicate. Let's extract substantive content: Intro paragraph: "MAKE YOUR IMPACT At Impact Kitchen, we believe what you eat matters. Since 2015, our mission has been to empower our community to thrive through healthy, nutrient-dense food made with high-quality, ethically-sourced ingredients. From our restaurants in Toronto and New York City to fueling professional athletes, sports teams, and wellness-driven communities, Impact Kitchen is built on passion, purpose, and performance." Then bullet list of traits: "You’d make a great addition to Team Impact if you:" followed by list items: - Bring positive energy and genuinely enjoy connecting with people and building community - Thrive in a collaborative environment and believe great teams create great experiences - Are passionate about delivering exceptional guest experiences with care and intention - Take pride in quality, consistency, and the details that make an impact - Have a growth mindset and are excited to continuously learn and develop your craft - Are confident and enjoy responsibility - Stay composed, focused, and solution-oriented in a fast-paced setting - Value cleanliness, organization, and operational excellence - Communicate clearly, confidently, and with kindness Then "Guest Experience Manager As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for leading the guest experience (front of house) team to success. Our GEM’s lead the guest experience team in creation of positive interactions at all moments in the guests journey. You create a sense of community while your team takes orders, serves or sides. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest’s journey and the last point before they leave. The natural progression from this role is to Restaurant General Manager." Then "Compensation Guest Experience Managers earn between $70,000 - $90,000 per year in overall earnings, benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle." Then "TEAM & DEPARTMENT Guest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The GEM coaches and trains our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Manager reports to the Restaurant General Manager. The GEM reports to: Restaurant General Manager" Then "Core Responsibilities Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community. Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives" Then "Skills 2 years of restaurant team leadership & management Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting Ability to execute and thrive in a quick paced hospitality environment Exceptional time management and organizational skills with the ability to multitask when required Be able to work in a standing position for extended periods of time Availability to work days, evenings, and weekends as business requires Champion for food safety and public health practices Food Handlers Certification Barista experience" Now we need to map to sections. Potential sections: - About the role: includes intro mission and traits list? Could be separate: "About Impact Kitchen" but not in allowed headings. Use "About the role" maybe. - Responsibilities: combine the description of role (leading guest experience team) plus core responsibilities list. - Skills: the skills list. - Pay: salary range. - Benefits: meal stipend, discount, health benefits, paid vacation/sick time, flexible scheduling. - Schedule: maybe flexible scheduling could be part of benefits; but we could also have Schedule section if we have info about schedule (availability to work days, evenings, weekends as business requires). That's actually in Skills list. But schedule info is also in compensation: flexible scheduling. Could create Schedule section with that detail. But instruction: Prefer a few substantive sections over many thin ones. So maybe combine Pay and Benefits into one "Compensation" section? But allowed headings include Pay, Benefits, Schedule. We could have Pay and Benefits separate if they have substantive content. However we could also combine them into a single "Compensation" but that's not in allowed headings list. The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exhaustive; we could use other headings? It says use those for section headings (e.g. ...). Likely we should stick to those. So we can use Pay, Benefits, Schedule. Thus we need to decide which sections to include based on content. We have: - About the role: yes. - Responsibilities: yes. - Skills: yes. - Pay: salary range. - Benefits: meal stipend, discount, health benefits, paid vacation/sick time. - Schedule: flexible scheduling, availability to work days, evenings, weekends as business requires. We could also include Requirements/Qualifications but we don't have separate; skills cover. Thus output sections: About the role, Responsibilities, Skills, Pay, Benefits, Schedule. Make sure not to include empty sections. Now format:

    About the role

    ... mission paragraph ...

    • ... each trait ...
    But we need to ensure we don't repeat job title as heading. Already not. Now Responsibilities: combine the paragraph about leading guest experience team and core responsibilities list. We'll have

    for prose description then

    • for each responsibility. Responsibilities list items: - Lead the guest experience (front of house) team to success; lead the guest experience team in creation of positive interactions at all moments in the guests journey; create a sense of community while your team takes orders, serves or sides; partner with Culinary Experience counterparts ensuring great teamwork; Guest Experience Team is first point of contact and last point before they leave; natural progression to Restaurant General Manager. But we can break into bullet points. Better to extract from "Core Responsibilities" list: - Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community. - Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth - Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production - Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls - Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching - Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives - Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives Also earlier paragraph: "Responsible for leading the guest experience (front of house) team to success. Our GEM’s lead the guest experience team in creation of positive interactions at all moments in the guests journey. You create a sense of community while your team takes orders, serves or sides. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest’s journey and the last point before they leave. The natural progression from this role is to Restaurant General Manager." We can incorporate that as prose before list. Now Skills: list items. - 2 years of restaurant team leadership & management - Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting - Ability to execute and thrive in a quick paced hospitality environment - Exceptional time management and organizational skills with the ability to multitask when required - Be able to work in a standing position for extended periods of