Guest Experience Maintenance Associate

About the role

Employee Classification: Non-Exempt. Employment Status: Seasonal Part Time, Hourly.

Schedule

Seasonal Dates: November 1st – January 9th, 2027. Expected hours: 20‑29 hours per week.

Responsibilities

• Performs manual labor related to the repair and maintenance of holiday displays and equipment at Stone Zoo, focusing on electrical troubleshooting and repair.
• Repairs or modifies existing holiday and other displays per instructions from Guest Experience Supervisors and/or Crew Leaders.
• Meets maintenance deadlines, works in a team environment and independently with minimal supervision.
• Works in indoor and outdoor environments.
• Performs physical labor as defined by project requirements.
• Works weekend and holiday nights as needed.
• Completes assigned work and preventive maintenance, emphasizing electrical troubleshooting and minor repairs.
• Uses basic power and hand tools.
• Makes repairs to existing holiday structures and displays.
• Maintains clean, safe, and inviting work areas, including sweeping, shoveling, and removing puddles, snow, and ice.
• Assists in inspecting rides to ensure they are clean and functioning properly.
• Applies knowledge of basic zoo operations, including safety procedures.
• Maintains a friendly and professional demeanor when interacting with diverse guests and team members.
• Performs routine tours throughout the Zoo for maintenance purposes.
• Works independently and in team settings.
• Communicates professionally with Zoo guests and employees.
• Works outside in changing weather conditions.
• Utilizes computer skills including email, Microsoft Office, and Internet.
• Performs other duties as assigned.

Requirements

• Prior experience in maintenance, including familiarity with electrical systems.
• Ability to maintain a good attendance record.
• Ability to communicate in English, both verbally and in writing.
• Valid driver’s license in good standing.
• Ability to work outside in changing weather conditions.
• Ability to work evenings, weekends, and holidays.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a diverse workplace.
• Ability to stand and walk for extended periods of time.
• Ability to work independently and cooperatively.
• Ability to perform duties such as snow removal as requested.
• Ability to respond to on-call situations when scheduled.

Qualifications

• High School Diploma or equivalent.
• Trade Certifications.

Skills

• Computer skills: email, Microsoft Office, Internet, etc.
• Ability to communicate in a professional manner with Zoo guests and employees.