Guest Experience Lead | Shoppes at Stadium

About the role

As a Guest Experience Lead at lululemon, you will ensure all guests (customers) receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand. You will be part of the store leadership team, driving store performance through guest experience and team achievement of daily sales or unit targets. This role includes acting as Supervisor on Duty (SOD) and contributing to team member performance evaluations and hiring decisions.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.
• Act as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests dynamically from the floor.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence throughout your shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support their ongoing learning and development through direct feedback, coaching, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and engaging with team members.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.
• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Qualifications

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest.
• Leadership: Able and desires to lead and inspire others; motivates, empowers, develops, and directs people.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals.
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability/Agility: Navigates uncertainty and ambiguity, changes priorities in a fast-paced environment, and recovers quickly from setbacks.
• Interactive Communication: Conveys information effectively and understands shared information while interacting with others.

Job Assets (Nice to Have)

• High school diploma/GED/equivalent or above.
• 1 year of retail/sales leadership experience (e.g., leading delegated assignments, mentoring peers).
• For Experiential stores with food/beverage service: Food safety and/or liquor service certification.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
• May occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
• For Experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat.

Pay

• Base Pay Range: $21.50 - $24.74/hour (subject to minimum wage in the location).
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $23.50 - $26.74/hour.

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Competitive bonus program (subject to eligibility requirements).
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these programs in whole or in part at any time without advance notice.

Schedule

• Work schedule varies based on store needs.
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.