Guest Experience Lead | NorthPark Center (8 month Contract)

About the role

lululemon is an innovative performance‑apparel company focused on yoga, running, training and other athletic pursuits. The Assistant Manager, Product Operations + Visual Merchandising (AMPOV) is a member of the store leadership team who leads the individuals executing critical product functions. The AMPOV manages the end‑to‑end product lifecycle (receiving, processing, organizing, and exiting) and owns visual‑merchandising execution that aligns with the brand and product‑presentation standards to create an optimal guest experience. This role also serves as the Supervisor on Duty, drives team performance and development, and ensures an exceptional guest experience on the floor.

Core Responsibilities

• Ensure team members execute company‑driven product‑focused directives, projects, and initiatives in accordance with standard operating procedures (SOPs).
• Drive implementation of the Company and Store Manager’s product and visual‑merchandising strategies, adapting them for the store’s unique layout within standards.
• Enroll leadership and educator team on company product and visual‑merchandising strategy, standards, and updates.
• Coach and develop team members in product operations and visual‑merchandising execution and standards.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.
• Drive accurate product operations through company standards, including SOPs, and adhere to merchandising standards to align with visual‑merchandising strategy.
• Oversee consistent implementation of brand standards in key product stories, product placement strategies, and intuitive store navigation for a world‑class, guest‑centric experience.
• Review and interpret business data and metrics to inform product strategy and actions.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Lead from and move dynamically on the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

Job Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located and have reliable transportation to travel to the assigned store.
• Schedule/Availability: Varies based on store needs; shifts may include mornings, afternoons, evenings, weekends, holidays, early mornings, or late nights/overnights.
• Experience: Minimum 1 year of experience with inventory management, stocking, planning and logistics, and/or product or visual merchandising; 1 year of leadership or management experience (e.g., leading others, coaching, providing feedback).
• Job Assets (nice‑to‑have):
  • Education: High school diploma, GED, equivalent, or higher.
  • Retail or sales‑specific management experience (1 year).
  • Recruiting, hiring, or training experience (1 year).
  • Project‑management experience (1 year).
  • For experiential stores with food/beverage service only: Food safety and/or liquor‑service certification.

What We Look For

• Adaptability/Agility – navigates uncertainty, changes priorities quickly, recovers from setbacks.
• Collaboration and Teamwork – works productively with others, seeks diverse perspectives.
• Decision Making/Problem Solving – identifies improvement opportunities, evaluates alternatives, makes timely decisions.
• Inclusion & Diversity – creates and supports an inclusive environment that values differences.
• Integrity – behaves honestly, fairly, and ethically.
• Leadership – inspires, motivates, empowers, develops, and directs people.
• Planning and Organizing – plans work clearly and efficiently to meet priorities.
• Strategic Thinking – considers long‑term implications, aligns decisions with company strategy, vision, and values.
• Visual Design and Styling – understands visual merchandising, applies color theory, composition, and styling techniques.

Work Context

• Work involves moving through a store with bright lights and loud music; occasional extended periods of sitting.
• Tasks are performed as part of a team, sometimes independently, and may involve computer or technical device use.
• Physical demands include moving boxes weighing up to 30 lb (13.6 kg).
• For experiential stores with food/beverage service only: may involve using industrial kitchen equipment, exposure to heat, and preparation of food or beverages.

Compensation & Benefits

• Base Pay Range: $25.03 – $33.87 per hour (subject to minimum wage in the location).
• Target Bonus: 25% of base pay.
• Total Target Base Pay Range: $31.29 – $42.34 per hour.
• Extended health and dental benefits, and mental‑health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up program.
• Extensive catalog of development courses.
• People networks, mentorship programs, and leadership series.
• Note: Availability of benefits and perks may vary by location and employment type and may have eligibility requirements.