Guest Experience Lead | 4 Month Contract | Jordan Creek

About the Role

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education, articulating the value of our product and brand, and meeting the unique needs of each guest. They are part of the store leadership team, driving store performance through guest experience and team achievement of daily sales targets. Guest Experience Leads also provide input to team member performance evaluations, contribute to hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning and development through feedback, coaching, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and engaging with team members.

Requirements

• Eligibility: Must be legally authorized to work in the country of the store location and have reliable transportation.
• Schedule/Availability: Shifts include mornings, afternoons, evenings, weekends, and holidays. Peak times may require early mornings, late nights, or overnights.
• Experience: 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating.

Qualifications

• Education: High school diploma/GED/equivalent or above (preferred but not required).
• Job Assets (Nice to Have): 1 year of retail/sales leadership experience (supervisor or people management not necessary). For experiential stores with food/beverage service: Food safety and/or liquor service certification.

Skills

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Actively creates an inclusive, high-caliber experience for every guest.
• Leadership: Inspires and motivates others; empowers and develops team members.
• Collaboration and Teamwork: Works productively with others to achieve common goals.
• Decision Making/Problem Solving: Makes effective, timely decisions using logic and reasoning.
• Adaptability/Agility: Navigates uncertainty and changes priorities in a fast-paced environment.
• Interactive Communication: Conveys and understands information effectively.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Work is accomplished as part of a team, sometimes independently, and sometimes on technical devices.
• May occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
• For experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat.

Pay

Base Pay Range: $22.00 - $25.25/hour (subject to minimum wage in the location). Target Bonus: $2.00/hour. Total Target Base Pay Range: $24.00 - $27.25/hour.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Development course offerings, mentorship programs, and leadership series.