Guest Experience Coordinator

About the role

As the Guest Experience Coordinator, you will serve as a primary point of contact for guests, providing a welcoming experience, assisting with orientations, responding to guest needs, troubleshooting issues, and communicating with program organizers. Coordinators work closely with coworkers across all departments, fostering positive working relationships. This position is based at the Golden Gate campus in the Marin Headlands and is not remote.

Responsibilities

• Create a welcoming environment for diverse groups and guests.
• Act as a primary point of contact for guests during their visit.
• Respond to guest needs, troubleshoot problems, and assist in urgent situations.
• Welcome guests to campus and conduct orientation talks for groups of up to 120 people.
• Provide campus tours to prospective conference guests.
• Set up, break down, and clean event spaces according to conference organizer requests.
• Maintain cleanliness of shared campus spaces through routine custodial duties (vacuuming, bathroom refreshing, sanitizing dishes).
• Manage inventory and maintain conference supplies in meeting rooms and storage areas.
• Provide basic technical support for guests, including projectors and internet connectivity.
• Demonstrate self‑supervision, time management, and initiative to identify, prioritize, and complete projects independently and as part of a team.
• Participate in weekly team meetings to give feedback on process improvements.
• Assist Operations and Facilities teams with daily duties and projects; perform other related duties as assigned.
• Provide occasional support for environmental science education programs as assigned by the supervisor.
• Act as a front‑of‑house host during meal service hours, attending to guests and addressing dietary restriction/allergen questions and requests.
• Support kitchen staff with set‑up, service, and clean‑up for all conference dining hall meals.

Requirements

• Six months to one year of experience in a customer‑service related field or equivalent training.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team with a positive attitude.
• Flexibility to work various hours each week, including weekdays, weekends, early and late shifts.
• Ability to regularly lift and/or move up to 25 pounds.
• CPR, AED, and First Aid certification required (or willingness to obtain certification within the first three months).
• Successful completion of a ServSafe Food Handlers course within the first 30 days of employment (training provided if needed).
• Strong organizational, time‑management, and communication skills to prioritize daily tasks while balancing guest requests.
• Proficiency with or willingness to learn Google Suite.

Skills

• Customer service and interpersonal communication
• Time management and organization
• Basic technical support (projectors, internet)
• Food service handling and allergen awareness
• Custodial and maintenance duties
• Team collaboration and problem solving
• Ability to lift up to 25 pounds
• Proficiency with Google Suite (or willingness to learn)

Benefits

• Option for a 403b retirement plan with employer match after 1,000 hours of work
• Paid training days
• Paid sick leave

Pay

$22.77/hr

Schedule

3‑day workweek with potential overtime and occasional split shifts; regular weekend work required; schedule varies based on programming and business needs.