DirectJobHub
Jobs · Customer Service · Hawaii

Guest Experience - Associate at the Honolulu Zoo

SSA Group · Honolulu, HI · 1 wk ago
Customer ServiceInternship

Position Title: Guest Experience Associate

About the role

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

  • Livout 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
  • Day-to-day functions of admissions and membership windows.
  • Drive ticket packages and membership growth through daily goals.
  • Maintain compliance with cash-handling procedures.
  • Perform their duties to the best of their abilities and promote an overall best guest experience.
  • Perform other tasks deemed necessary.
  • Maintain a clean, safe, and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

  • Goal-oriented and flexible to meet the needs of the operation.
  • Demonstrates desire to help the team succeed.
  • Driven by cultural attractions and the environment they support.
  • People-person that is guest service-oriented.
  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
  • An individual who brings excitement and opportunity to engage with the team and guests.
  • Cashier and cash handling experience is a plus.
  • Responsible for presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

  • Promotes an inclusive & supportive approach within the Brand team, with networking continuing at all units.
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
  • Engages with SSA/Unit in driving community effort through engagement activities and focus.
  • On opportunities of giving back.

Previous Experience

None Required

Compensation and Benefits

  • Eligible for overtime pay.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts at applicable locations.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Tuition Discount through Partnership College.
  • Up to 8 hours of Bereavement Leave.
  • Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
  • Paid sick leave is provided in accordance with applicable state and local laws.
  • Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information.

By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.

Similar jobs