Guest Experience Assistant Manager

About the role

As the Retail Assistant Manager, you’ll play a key role in ensuring the smooth operation of our food service department. You’ll support the Store Manager in leading a team, overseeing food preparation, managing inventory, and ensuring compliance with safety and quality standards. You’ll contribute to sales growth, guest satisfaction, and overall operational success.

Responsibilities

• Recruit, train, and develop a high‑performing food service team.
• Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Oversee food preparation and compliance with safety protocols (ServSafe preferred).
• Ensure high levels of guest satisfaction with exceptional food quality and service.
• Meet or exceed performance standards in third‑party audits and health inspections.
• Step in as acting Store Manager when needed.

Requirements

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem‑solving, organizational, and communication skills.
• ServSafe certification preferred.

About Dash In

Dash In, part of the Wills Group, operates over 60 locations across Maryland, Virginia, and Delaware. It blends high‑quality food service, retail convenience, and fuel in a 24/7 environment, focusing on an exceptional guest experience. As a Great Place to Work™ Certified company, Dash In is committed to a people‑first culture, growth, and career development for every employee, with a history of innovation and community engagement.

Benefits

• 401(k) plan with up to 7% company match.
• Paid time off: 3 weeks vacation, 6 sick days, 4 personal days, and 8 holidays annually.
• 2 paid days off for community service volunteering.
• Paid parental leave, pet insurance, and life insurance.
• Medical, dental, and vision insurance with HSA options.
• Tuition reimbursement: 100% for continued education.
• Management development and training programs.
• Employee discounts on food, free beverages, and discounted car washes.
• Flexible schedules.
• Supportive, inclusive culture emphasizing collaboration, innovation, and fun.