Guest Experience Assistant General Manager

Location: Charlotte, NC • Status: Full-time (30-40 hours per week, benefits eligible)

About the role

Join Dash In as our Guest Experience Assistant Manager! Dash In is proud to be Great Place to Work Certified™ and part of the Wills Group family of brands. We believe in putting people first and investing in growth, leadership, and long-term success.

As a leading convenience brand operating more than 60 locations, Dash In delivers fuel, fresh food, convenience retail, and car wash services in a fast-paced 24/7 environment. We are committed to creating a welcoming, efficient, and service-focused experience for every guest.

Responsibilities

• Lead the Front of House (FOH) team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.
• Assist in hiring, training, coaching, and developing a high-performing retail team.
• Oversee product ordering to drive sales while minimizing loss and shrink.
• Maintain a clean, safe, and guest-focused environment that meets brand standards.
• Support 24/7 retail execution and act as Store Manager when needed.
• Ensure clear communication across all levels of the organization.
• Prepare for and meet or exceed expectations during third-party audits and inspections.
• Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

Requirements

• High school diploma or GED — or ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Preferred Qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a results-driven and adaptable mindset.

Schedule

24/7 retail environment (days, nights, weekends, overnights)

Benefits

• Paid Time Off: Up to 4 weeks annually (96 hours of vacation and 48 hours of sick leave).
• Paid Holidays: 8 each year.
• Community Engagement: 2 paid service days annually.
• Education: 100% tuition reimbursement.
• Healthcare: Affordable medical, dental, and vision plans with HSA option.
• Parental Leave: Paid parental leave.
• Insurance: Pet insurance, life insurance, and short-term disability.
• Financial Well-being: 401(k) with up to 7% employer match.
• Career Growth: Advancement opportunities across the Mid-Atlantic region.
• Employee Perks: Discounted coffee, fountain beverages, fresh food, and car washes.