Guest Engagement Host

Job Responsibilities

Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors
Playfully engage with guests in exhibit areas to enhance their play and learning experiences
Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
Assist with museum opening and closing duties in collaboration with the Guest Engagement team
Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures
Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships
Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable
Deliver informal, hands-on activities, “Sparks”, within exhibits to engage guests and enhance the experience
Set up and break down materials for programs and events as needed
Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested
Stock supplies, manage deliveries, and assist with receiving products as directed
Communicate scheduling, inventory, equipment, and other operational needs to supervisors
Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs
In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety
Perform other duties as assigned by the supervisor

Ideal Experience & Skills

• Work collaboratively with museum volunteers by providing clear guidance, support, and encouragement to help them effectively engage with guests and contribute to a positive museum experience
• One year of customer service experience, particularly with families and young children (preferred)
• Ability to initiate interactions and play alongside families and children
• Children’s museum or equivalent experience is a plus
• Basic cash handling and point-of-sale system experience is a plus
• Aptitude for a fast-paced, active environment, with frequent movement between tasks and spaces
• Flexible and adaptable, with a willingness to take on a variety of tasks and respond to changing guest or museum needs
• Enthusiasm for informal education
• Excellent verbal and written communication skills

Physical Demands

• Walking, standing, stooping, bending, and reaching
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 30 pounds

Schedule

• Open availability is preferred.
• At a minimum, availability on weekdays from 8:30 AM-2:00 PM and all day Saturday and/or Sunday
• 20-25 hours per week
• Schedule flexibility is required including weekends, evenings and holidays
• Minimum of two weekend shifts per month is required

Work Environment

• Exposure to a noisy and crowded atmosphere
• May need to walk between two buildings with some outdoor exposure