Guest Coordinator

WHAT YOU'LL DO

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

WHAT WE'RE LOOKING FOR

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Able to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

About the role

As a Guest Coordinator, you will serve as the first point of contact for customers and the final touch-point during the purchasing journey. This role ensures seemless, informed, and memorable experience by coordinating the final sale with our internal teams.

Responsibilities

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Requirements

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Able to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

Qualifications

• None specified

Skills

• Communication skills
• Customer service skills
• Organizational skills
• Attention to detail
• Teamwork

Benefits

• Medical, dental, vision, life & disability insurance options
• Health Savings Account (HSA) option
• Paid Time Off
• 401k with company matching

Schedule

• N/A

Pay

• N/A