Guest Care Team Lead

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch"
• Provide ongoing recognition, support, and motivation for Guest Care team members and students
• Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the Code of Conduct, and the dress code
• Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
• Partner with Guest Care team members to develop action plans to ensure productivity and positive experiences
• Communicate information regarding performance of team members, as well as disciplinary challenges, to the appropriate members of leadership
• Maintain a cohesive and cooperative work environment through team building and motivation
• Establish the schedule for the Guest Care team, ensuring that it maintains appropriate staffing levels and is within budget
• Provide daily support to the Education and Guest Care teams to ensure guest satisfaction is met during their service experience
• Offer constructive feedback through daily coaching and regular evaluations for Guest Care team members
• Work with the Guest Care team and Institute Leadership to ensure that company goals and benchmarks are being met, including sales, guest retention, and bookings
• Support the Marketing team as needed in guest outreach initiatives
• Coordinate all ordering with the Support Center, Aveda, and outside vendors
• Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.
• Perform duties as assigned and/or required to meet business needs
• Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Requirements

• High school diploma or GED equivalent; Bachelor’s degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred
• Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Exhibit excellent interpersonal, communication, and presentation skills
• Show extreme professionalism and confidentiality in manner, dress, and conduct
• Show aptitude to train new team members
• Ability to set and achieve goals, implement decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as needed
• Show strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements

• The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks And Benefits

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• Paid Time Off
• Employee discounts on products and services
• Growth opportunities