Guest Care Associate

SpartanNash · West Fargo, ND · 1 wk ago

Part-time

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler, and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

About the role

This role is responsible for providing courteous customer service in person or by telephone, answering incoming calls to the retail store, directing calls to the appropriate department, and assisting with guest questions in store. Additionally, the role involves operating a cash register and/or assisting guests with self-checkouts.

Responsibilities

Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department; assist with guest questions in store.
Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media-related purchases, etc., in accordance with Company policies.
Operate cash register to itemize customer purchases and assist guests with self-checkouts; handle a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef, and pork products.
Process financial transactions including, but not limited to: cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases.
Maintain understanding of current store programs and product locations.
Understand the use of check-stand equipment (register, self-checkouts) and its efficient operation.
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), and the sale of alcohol and tobacco products.
Communicate Company programs (i.e., loyalty program, scans, etc.), in-store specials, and coupons to customers, and model high standards of service to achieve a customer-oriented store.
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
Notify the department lead or manager of any issues with pricing, cash registers, etc.
Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
May be assigned tasks in other departments based on customer experience need.
Additional responsibilities may be assigned as needed.

Requirements

High school diploma or GED (required).
One year of prior retail or related experience preferred.
Good verbal communication skills; ability to interact politely and effectively with customers.
Good customer service and organizational skills; detail-oriented.
Good reading, writing, and arithmetic skills.

Physical Requirements

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions.
The noise level in the work environment is usually low to moderate.
Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.