Guest Care Associate

SpartanNash · Madison, WI · 1 wk ago

OTHRPart-time

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

About the role

This role is responsible for providing courteous customer service in person or by telephone; answering incoming calls to the retail store and directing them to the appropriate department, as well as assisting with guest questions in store. You will also operate cash registers and assist guests with self-checkouts.

Responsibilities

Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department.
Perform and process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), and media-related purchases in accordance with Company policies.
Operate cash register to itemize customer purchases and assist guests with self-checkouts; handle a variety of products including dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
Maintain understanding of current store programs and product locations.
Understand and efficiently operate check-stand equipment (register, self-checkouts).
Comply with Company policies regarding security, cash handling, cash drawer accounting, product handling (e.g., damaged/spoiled products), and the sale of alcohol and tobacco products.
Communicate Company programs (e.g., loyalty program, scans), in-store specials, and coupons to customers; model high standards of service.
Maintain a clean and well-stocked department; ensure compliance with Company safety and sanitation procedures and standards.
Notify the department lead or manager of any issues with pricing, cash registers, etc.
Follow all PPE, safety, food safety, cleaning, and guest experience guidelines.
May be assigned tasks in other departments based on customer experience needs.
Perform additional responsibilities as assigned.

Requirements

High school diploma or GED (required).
One year of prior retail or related experience preferred.
Good verbal communication skills; ability to interact politely and effectively with customers.
Strong customer service and organizational skills; detail-oriented.
Good reading, writing, and arithmetic skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
Must be able to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
Subject to a typical retail store environment (varied temperatures) and exposed to outside weather conditions.
The noise level in the work environment is usually low to moderate.
Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.