Guest Care Associate

About the Role

This role is responsible for providing courteous customer service in person or by telephone, answering incoming calls to the retail store, directing calls to the appropriate department, and assisting with guest questions in store. The position also involves operating a cash register and assisting guests with self-checkouts.

Responsibilities

• Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department; assist with guest questions in store.
• Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc., in accordance with Company policies.
• Operate cash register to itemize customer purchases and assist guests with self-checkouts; handle a variety of products including dry groceries, frozen foods, dairy products, produce, poultry, fish, beef, and pork products.
• Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
• Maintain understanding of current store programs and product locations.
• Understand and efficiently operate check-stand equipment (register, self-checkouts).
• Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (e.g., damaged/spoiled products), and the sale of alcohol and tobacco products.
• Communicate Company programs (e.g., loyalty program, scans), in-store specials, and coupons to customers; model high standards of service to achieve a customer-oriented store.
• Maintain a clean and well-stocked department; ensure compliance with Company safety and sanitation procedures and standards.
• Notify the department lead or manager of any issues with pricing, cash registers, etc.
• Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience needs.
• Additional responsibilities may be assigned as needed.

Requirements

• High school diploma or GED (required)
• One year of prior retail or related experience preferred
• Good verbal communication skills; ability to interact politely and effectively with customers
• Good customer service and organizational skills; detail-oriented
• Good reading, writing, and arithmetic skills

Physical Requirements

• May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Required to stand and walk for extended periods; may bend, stoop, twist, and turn frequently.
• Exposed to a typical retail store environment (varied temperatures) and outside weather conditions.
• Noise level in the work environment is usually low to moderate.
• Travel requirements vary by assignment.

Location: 500 Burlington Street SE - Mandan, North Dakota 58554