Guest Attendant

About the Role

Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. We believe in a performance‑based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Hourly rate dependent on experience.
• DailyPay access: flexible pay options to access earnings when needed.
• Medical, dental, and vision benefits.
• Paid time off for full‑time employees.
• Employee Assistance Program – complementary support for personal or work‑related concerns.
• Career growth opportunities for advancement within the company.

Responsibilities

• Front Office Operations: manage daily property operations including reservations, renewals, check‑outs, and check‑ins; review and approve front office paperwork and reports.
• Guest Services: ensure guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: complete washing, drying, folding, and organizing linens and towels; maintain clean and organized laundry area.
• Cleaning & Maintenance: perform vacuuming, dusting, sanitizing public areas; ensure cleaning supplies are stocked and distributed.
• Sales & Marketing: assist with in‑house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: know and follow property emergency procedures; ensure security needs of property and guests are met.
• Other duties as assigned.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem‑solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.
• Physical requirements: ability to kneel, squat, stand, sit, bend, and twist for long periods; lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.