Guest Attendant

About the Role

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Medical, dental, and vision benefits
• Paid time off (for full-time employees)
• Employee Assistance Program (complementary benefit for personal or work-related concerns)
• Career growth opportunities for advancement within the company
• DailyPay Access: flexible pay options to access earnings when needed

Responsibilities

• Front Office Operations: daily property operations including reservations, renewals, check-outs, and check-ins; review and approval of front office paperwork and reports.
• Guest Services: ensuring guest needs are met; conducting tours for potential guests and closing sales; fulfilling special guest requests (e.g., linen exchanges).
• Laundry Duties: completing all laundry responsibilities including washing, drying, folding, and organizing linens and towels; maintaining clean and organized laundry area.
• Cleaning & Maintenance: performing cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas; ensuring cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: assisting with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: knowing and following property emergency procedures and ensuring the security needs of the property and guests are met.
• Other duties as assigned.

Preferred Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Physical Requirements

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.