Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2951)

ALL ABOUT TARGET

The Starting Hourly Rate / Salario por Hora Inicial is $15.00 USD per hour. The Pay Range / Rango salarial is $15.00 USD - $22.50 USD per hour.

ALL ABOUT SERVICE & ENGAGEMENT

• Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness.
• Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.
• Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

The Role of a Guest Advocate

• Communicate and interact with guests to build a welcoming guest experience.
• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
• Adapt to different guest interactions and situations.
• Promote and engage around various benefits, offerings and services.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
  • Greet: 10ft: be friendly – smile, make eye contact, or wave
  • 4ft: greet the guest, smile and initiate a warm, helpful interaction
  • Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
  • End every guest transaction with a sincere thank you
  • Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
  • Adjust to business and guest needs to deliver an easy and inspiring guest experience
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • Make the guest aware of current promos, store activities and events.
  • Understand and show guests how to use the features and offerings within the Target App including Wallet.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed.
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
  • Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
  • Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
  • Stock supplies during store open hours while being available for the guest.

Qualifications

• Enjoy interacting and helping others - including guests that shop our store and fellow team members.
• Thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

What We Are Looking For

• You enjoy interacting and helping others - including guests that shop our store and fellow team members.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Benefits

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

ADA Accommodations

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.