Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2267)
Responsibilities
with- items.
Requirements/Skills/Qualifications: There's "WHAT WE ARE LOOKING FOR" and "The Good News Is That We Have Some Amazing Training..." and list of skills. Also "We Are An Awesome Place To Work..." includes more expectations. We can combine into Requirements or Skills. Probably better to have Requirements section with list of desired skills/qualifications. Also there is "Accurately handle checkout operations..." etc. Those are job duties but could be responsibilities. We'll treat them as responsibilities as well.
We need to avoid repeating job title. No headings for Job ID etc.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. There's ADA statement, accommodation email, application ongoing basis. Those are legal/EEO boilerplate; we should remove them. Also the "All other duties based on business needs." is part of responsibilities, keep.
We need to preserve all substantive information. So we need to include the pay info, schedule info, responsibilities list, qualifications/skills list, maybe a brief "About the role" or "About Target"? The posting includes "ALL ABOUT TARGET" and "ALL ABOUT SERVICE & ENGAGEMENT". Those are descriptive paragraphs. Could be put under a section like "About the role" or maybe we just include them as prose under a heading like "About the role". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role heading with the descriptive paragraphs. We must not repeat job title as heading. So we can start with
About the role
then paragraphs. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. About Target: "ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here." About Service & Engagement: "Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, We Believe In Our Team Members Having Meaningful Experiences That Help Them Build And Develop Skills For a Career. The Role Of a Guest Advocate Can Provide You With The Skills And Experience Of: Communicating and interacting with guests to build a welcoming guest experience Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns Adapting to different guest interactions and situations Promoting and engaging around various benefits, offerings and services" Then "As a Guest Advocate, No Two Days Are Ever The Same, But a Typical Day Will Most Likely Include The Following Responsibilities:" then bullet list. We'll treat that as responsibilities. Responsibilities list items (converted to - ): - Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: - Greet: 10ft: be friendly – smile, make eye contact, or wave - 4ft: greet the guest, smile and initiate a warm, helpful interaction - Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience - End every guest transaction with a sincere thank you - Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude - Adjust to business and guest needs to deliver an easy and inspiring guest experience - Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard - Make the guest aware of current promos, store activities and events. - Understand and show guests how to use the features and offerings within the Target App including Wallet. - Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed. - Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices. - Work efficiently to minimize guest wait time while maintaining guest service and accuracy. - Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features. - Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures. - Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal. - Stock supplies during store open hours while being available for the guest. - Demonstrate a culture of ethical conduct, safety and compliance. - Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible. - Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. - All other duties based on business needs. We need to keep the nested bullet? The original had a main bullet "Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:" then sub-bullets. We could flatten: make that as a
- and then sub-items as nested
- . That's okay.
Now WHAT WE ARE LOOKING FOR section:
"This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)."
Then "The Good News Is That We Have Some Amazing Training That Will Help Teach You Everything You Need To Know To Be a Guest Advocate. But, There Are a Few Skills You Should Have From The Get-go:" then list:
- Communicating effectively, including using positive language and attentive to guests needs
- Welcoming and helpful attitude toward guests and other team members
- Attention to detail while prioritizing tasks
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work both independently and with a team
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Resolve guest questions quickly on the spot
Then "We Are An Awesome Place To Work And Care About Our Teams, So We Want To Make Sure We Are Clear On a Few More Basics That We Expect:" then list:
- Accurately handle checkout operations, transactions, and support cash office operations as needed.
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
- Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
We could combine these into Requirements or Skills section. Since they are skills/qualifications, we can put under
- Create an easy, inspiring and friendly guest experience by delivering on the following commitments:
- Greet: 10ft – be friendly – smile, make eye contact, or wave
Requirements
orSkills
. The instruction list includes both Requirements and Skills as possible headings. We'll choose Requirements for the "WHAT WE ARE LOOKING FOR" and the "Good News..." and "We Are An Awesome Place..." combined. Now Pay section: Starting Hourly Rate $18.00 USD per hour. Pay Range $18.00 - $27.00 USD per hour. We'll put underPay
withStarting hourly rate: $18.00 USD per hour. Pay range: $18.00 – $27.00 USD per hour.
Schedule section: we have flexible schedule info. We'll put underSchedule
withFlexible work schedule including nights, weekends, holidays, and varying hours/shifts as needed.
Also mention meal/rest breaks, shift length may vary, ability to remain mobile, exposure to varying temperatures etc. Those are more about working conditions but could be schedule. We'll include them. Now Benefits: we have a link but no description; we should not create Benefits section. Now About the role: combine the two paragraphs. Let's craft HTML. We need to ensure we don't include any boilerplate like ADA statement, accommodation email, application ongoing basis, etc. Remove those. Also remove "Learn more about Target here." maybe keep as part of about target but it's a generic link; we can keep as prose. Now produce final HTML. Let's write:About the role
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: communicating and interacting with guests to build a welcoming guest experience; blending problem solving and decision making to positively impact the guest experience and resolve guest concerns; adapting to different guest interactions and situations; promoting and engaging around various benefits, offerings and services.
Then Responsibilities. We'll need to nest lists. Let's produce:Responsibilities
- Create an easy, inspiring and friendly guest experience by delivering on the following commitments: