Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2190)

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Service & Engagement

• Welcoming, thanking, and exceeding guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness.
• Knowledgeable about capabilities and features that drive adoption, usage, and guest loyalty.
• Making shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up, and drive up.
• Ensuring exceptional quality in all interactions.

What We Are Looking For

• Enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• Thriving in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• Open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times).

Required Skills

• Communicating effectively, including using positive language and attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Able to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

What You'll Do

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• Engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities, and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up, and online ordering, and know how to direct the guest to enroll, activate, and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter-free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Benefits

• Competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Benefits Eligibility

Please visit https://tgt.biz/BenefitsForYou_A to learn about benefits eligibility for this role.

ADA Accommodations

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Hiring Scams

We will never ask you to submit personal information via a text message for a position. Applications for this role are accepted on an ongoing basis and there is no application deadline. Please apply through https://corporate.target.com/careers or Workday, our applicant tracking system.