Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1947)

ALL ABOUT TARGET

The Starting Hourly Rate / Salario por Hora Inicial is $20.00 USD per hour. The Pay Range / Rango salarial is $20.00 USD - $30.00 USD per hour.

ALL ABOUT SERVICE & ENGAGEMENT

• Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness.
• Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.
• Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

The Role of a Guest Advocate

• Communicate and interact with guests to build an welcoming guest experience.
• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
• Adapt to different guest interactions and situations.
• Promote and engage around various benefits, offerings and services.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• Engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.

Qualifications

• Enjoy interacting and helping others - including guests that shop our store and fellow team members.
• Thrives in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Skills

• Communicate effectively, including using positive language and attentive to guests needs.
• Have a welcoming and helpful attitude toward guests and other team members.
• Have attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A

ADA Compliance

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.