Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1361)

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

• Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness.
• Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.
• Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

The Role of a Guest Advocate

• Communicate and interact with guests to build an welcoming guest experience.
• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
• Adapt to different guest interactions and situations.
• Promote and engage around various benefits, offerings and services.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• Engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Skills

• Communicate effectively, including using positive language and attentive to guests needs.
• Welcome and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits

We have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:

• Accurately handle checkout operations, transactions, and support cash office operations as needed.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Non-Accommodation-Related Requests

Applications for this role are accepted on an ongoing basis and there is no application deadline.