GUCCI Client Advisor - Orlando Millenia

Gucci America Inc. – Regular, full-time role starting 25 September 2026.

About the role

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing best-in-class service, an elevated and unique experience, and strong client relationships.

Responsibilities

• Proactively engage and establish strong relationships with clients, making them feel valued and at ease from the first point of contact by offering best-in-class service in-store or remotely.
• Deliver a personalized, client-centric experience to foster lasting relationships, drive repeat business, and enhance brand loyalty.
• Build rapport by discovering client needs and aspirations, demonstrating generosity, and exceeding expectations.
• Develop client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to ensure a smooth, pleasant, and relevant client experience.
• Collect meaningful client information to understand preferences and customize service.
• Add value to the client’s experience by providing insights on local lifestyle trends (theater, arts, travel, etc.).
• Drive individual and collective sales results, maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience through hospitality, elevation, selling skills, luxury gestures, and product rituals.
• Use effective, natural, warm, and elevated selling techniques to drive sales and a client-centric attitude.
• Match products to client needs, using cross-selling and upselling techniques.
• Proactively promote virtual appointments and distance sales to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across all interactions, including purchases, exchanges, returns, and repairs.
• Guide and inspire clients to make informed purchasing decisions.
• Foster open, constructive communication and collaboration with team members.
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in purchasing decisions.
• Proactively attend trainings to gain product knowledge and selling techniques.
• Stay up-to-date on fashion trends, competitors, and client segmentation to provide the best solutions.
• Combine styling knowledge with product offerings to best serve clients.
• Embody Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Actively participate in store operations, including stock maintenance and inventories.
• Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
• Accurately process POS transactions and capture client information.
• Contribute to upholding visual display standards for all products.
• Follow Gucci grooming standards at all times.
• Ensure optimal product levels on the sales floor in line with corporate policies.
• Manage general store administration and functionality.

Requirements

• 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results while building lasting client and colleague relationships.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Deep knowledge of and passion for fashion and luxury.
• Excellent commercial awareness and client-focused attitude.
• High flexibility and adaptability to different clients and complex situations.
• Strong communication skills.
• Ability to thrive in a fast-moving, dynamic environment.