GUCCI Client Advisor - Houston Galleria

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Type: Regular • Start Date: 2026-10-30 • Organization: Gucci America Inc.

Responsibilities

• Client Journey: Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely; deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty; build rapport by discovering needs and aspirations, creating connections and bonds, demonstrating generosity and desire to exceed expectations; develop client base by recruiting new clients and developing existing ones; leverage in-store technology to ensure smooth, pleasant, relevant experience; collect meaningful client information to understand preferences and customize service; create value by providing insights on local lifestyle trends (theater, arts, travel, etc.).
• Sales Excellence: Drive individual and collective sales results and maximize selling opportunities in-store and remotely; provide exceptional client experience focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals; use effective selling techniques in a natural, warm, elevated manner to drive sales and a client-centric attitude; select right products matched to client needs and benefits and effectively use cross and upselling techniques; proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities; maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions; guide and inspire the client to make the best possible decision to buy the right product; foster open and constructive communication with team members, being collaborative and proposing effective solutions.
• Brand & Product: Use knowledge of Gucci and products to engage clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions; proactively attend trainings to gain insights on product knowledge and selling techniques; stay up-to-date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with best possible solutions; combine styling knowledge with ability to offer products to best serve the client; embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
• Operational Excellence: Actively participate in all store operations such as stock maintenance, stock inventories; adhere to all policies and procedures with a focus on loss prevention and operational excellence; accurately process all POS transactions and ensure accurate capture of client information; contribute to upholding the visual display of all products following Gucci visual standards; follow Company grooming at all times according to Gucci standards and policies; ensure optimal levels of products on the sales floor in line with corporate policies and procedures; manage general store administration and functionality.

Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Schedule

Full time