Guarantor Collector

About the role

Works in the billing office as a Guarantor/Collections Clerk. Monitors patient accounts for delinquency and takes appropriate collection actions. Communicates directly with patients regarding billing issues and outstanding balances. Makes recommendations for collection agency referrals. Posts various monthly account adjustments and prepares collection lists. Educates and counsels patients about insurance benefits, billing policies, and delinquent accounts. Performs additional duties as needed to support the goals and mission of CIS.

Responsibilities

• Helps maintain the financial health of CIS by actively managing delinquent patient accounts.
• Ensures patients are informed and supported in understanding their billing responsibilities.
• Contributes to a positive patient experience by handling billing concerns professionally and clearly.
• Supports smooth office operations through timely reporting, adjustment postings, and effective communication.
• Promotes CIS’s patient-centered philosophy through education and financial guidance.

Requirements

• You’re a high school graduate with strong organizational and time management skills.
• You have the ability to understand and operate computer systems.
• You’re comfortable speaking with patients about sensitive financial matters in a respectful and helpful manner.
• You have a proactive approach to resolving billing issues and delinquent accounts.
• You value teamwork and are flexible in supporting broader office and organizational goals.