GTM Technical Solutions Director, Salesforce

About the role

You will lead the technical pre-sales function in North America, partnering closely with Business Development, industry sales, and delivery teams to shape compelling, commercially viable solutions for clients. You will lead the end-to-end technical pre-sales process across priority deal types, including scoping, estimation, and solution proposal development.

Responsibilities

• Lead the end-to-end technical pre-sales process across priority deal types, including scoping, estimation, and solution proposal development.
• Partner directly with customers to understand business goals, shape solution strategy, and build confidence through engaging, influential interactions.
• Create innovative, practical Salesforce-based solutions that align client needs with delivery capabilities.
• Collaborate with specialist teams to create differentiated solution plays, demos, and reusable accelerators.
• Serve as a trusted technical counterpart to sales, helping improve win rates, reduce cycle time, and protect delivery margins.
• Represent the Salesforce practice as a thought leader with clients, Salesforce counterparts, and the broader ecosystem.
• Contribute to GTM strategy, value propositions, and innovation initiatives across the practice.

Qualifications

• 8+ years in professional services, consulting, or solution architecture.
• Proven track record leading technical scoping and estimation for complex engagements.
• Experience building or operationalizing reusable delivery frameworks.
• Strong commercial acumen with a consultative, client-facing presence.
• Salesforce cloud platform experience related to one or more of the following: Salesforce Platform, Sales & Service Cloud, Experience Cloud, Commerce/Marketing cloud, MuleSoft, Data Cloud, AgentForce.
• Customer-facing presales experience in either a presales, solution consulting, or delivery capacity, with the ability to engage clients confidently and influence solution direction.
• Demonstrated capability to thrive in a fast-paced, ever-evolving sales environment.
• Strong verbal, written, presentation, and interpersonal communication skills in both remote and onsite settings, with a dynamic and engaging client presence.
• Prior proven time management & prioritization skills in a dynamic sales environment.
• Strong stakeholder management skills (up to c-suite level) with the ability to influence decisions and build credibility with senior client and internal leaders.
• Collaborate and lead the entire solution cycle through close collaboration with other high performing teams.
• An analytical and curious approach to product development and learning.
• A proactive and effective approach to asking questions to solve problems.
• Consulting or professional services experience implementing or at least configuring a top cloud platform is desirable.
• Cloud platform administrator or technical experience beyond end-user experiences (preferably in Salesforce and/or other key cloud platforms) is desirable.