GTM Enablement - Tools & Process Content Intern

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an Intern for GTM Enablement; Tools & Process Content, you are a highly motivated self-starter. Your primary responsibility is to audit existing enablement content, develop bite-size learning assets for critical processes and tools, and create manager-specific guides that strengthen our leadership training program. You will work on content that directly serves hundreds of employees globally and directly impacts how our teams operate. At the end of the internship, you'll present your body of work to senior team leaders and leave behind a portfolio of resources that will continue driving GTM effectiveness. This is an internship role for 4 months of duration. This position is an individual contributor role reporting to the Sr. Manager, Global Enablement Content. Responsibility Conduct a comprehensive audit of existing Sales, CS, and Sales Dev enablement materials; identify gaps, redundancies, and opportunities for improvementCreate concise, engaging bite-size learning materials including quick-reference guides, decision trees, microlearning modules, video scripts, and interactive resources on critical tools and processesDevelop manager-specific enablement content including facilitation guides, discussion frameworks, scenario-based learning materials, and coaching toolkitsPartner with cross-functional teams to create learning assets for new go-to-market initiatives rolling out globally; ensure consistency and quality across regionsMaintain a centralized content calendar, library, and documentation system; track content usage and gather performance feedbackConduct interviews and working sessions with Sales, CS, and Sales Dev leaders; understand pain points, content needs, and learning preferencesTest learning assets with end users; gather qualitative feedback and iterate based on effectiveness, usability, and engagementApply technical and AI tools and best practices to create compelling content and improve team efficiency Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Currently pursuing a Bachelor's degree in Business, Communications, Marketing, Organizational Development, or a related fieldExperience with Google Workspace (Docs, Sheets, Slides)Experience in project management Preferred Experience working in sales operations, business enablement, training/instructional design, or corporate strategyExperience with content management systems, learning platforms, or design tools (Seismic, Canva, Guidde, Google Vids, Gemini, Glean)Knowledge of sales processes, go-to-market strategy, or customer success operationsFamiliarity with Salesforce or other CRM platformsStrong analytical and problem-solving skillsPortfolio or examples of prior content creation, documentation, or learning materialsExperience with video scripting, infographics, or interactive content developmentStrong written and verbal communication skills; ability to translate complex processes into clear, concise languageExcellent stakeholder management and collaboration abilitiesSelf-directed; able to manage multiple projects with minimal supervisionAttention to detail and quality orientation Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington: $48/hour - $52/hour Benefits Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster