gTech Ads Engagement Manager

About the role

gTech Ads is responsible for all support and media and technical services for customers across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers’ business and marketing needs. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Responsibilities

• Partner with Ads clients' leadership to understand business challenges, secure senior buy-in, and deliver maximum Return on Investment (ROI) through technical consultation and media discovery.
• Develop and align product-anchored growth plans within an AI-led ecosystem, balancing technical acumen with media commerciality to navigate complexity.
• Design and finalize curated Platinum Services Plans (PSP), unlocking growth by scoping across technical, integration, support, and media services.
• Own planning and critical decision-making, co-building plans to prioritize high-value growth opportunities and deploy gTech resources effectively.
• Drive accountability for go-to-market execution, collaborating with Customer Experience on proactive solutions to reduce escalations and conducting regular progress debriefs.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing role.
• Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Knowledge of media and customer negotiations bridging from Customer Business Objectives (CBOs) to product deliverables.
• Knowledge and understanding of web/cloud technologies as well as data infrastructure.
• Ability to develop internal and external stakeholder networks, and navigating Google and the client side to build relationships necessary to deliver against strategic plans and projects.
• Excellent communication skills, with the ability to adapt a narrative to both technical and business audiences, including C-levels audiences.

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Pay

US: $140000 - $205000 (USD) + 15% bonus target + equity + benefits

Schedule

Not specified

Skills

Not specified

Benefits

• Comprehensive benefits package including health, dental, vision, life, disability insurance, retirement benefits, paid time off, sick time, maternity leave, baby bonding leave, and holidays.