GSOC Supervisor in Dallas Metro / Plano

Job Duties

• Team Leadership & Supervision
• Supervise GSOC Officers – Manage, train, and provide guidance to GSOC personnel to ensure efficient operations.
• Schedule & Assign Tasks – Oversee shift scheduling, workload distribution, and task assignments to maintain 24/7 security coverage.
• Quality Control – Ensure all reports, logs, and security responses meet organizational standards.
• Communication & Coordination – Serve as a key point of contact between the GSOC, internal departments, law enforcement, emergency responders, and contract security management/security management.
• Technology & Process Improvement
• System Maintenance & Upgrades – Work with IT teams to maintain and enhance security technologies, including video surveillance, access control, and monitoring tools. Informs (without delay) the security manager and security management of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
• Process Optimization – Continuously improve security protocols, response strategies, and risk mitigation procedures.
• Training & Drills – Conduct initial GSOC Officer training, security awareness training, emergency drills, and simulation exercises to prepare staff for real-world scenarios.

Experience

• 3–5 years of experience in security operations, law enforcement communications center, emergency response, or a related field.
• Prior experience in a Global Security Operations Center (GSOC) or Security Operations Center (SOC) environment is highly desirable.
• 2-3 years of supervisory or leadership experience in a security-related role.
• Knowledge of risk assessment, crisis management, and emergency response protocols.
• Proficiency in security monitoring systems, access control, and surveillance technologies (e.g., CCTV, intrusion detection, and alarm systems).

Leadership & Communication Skills

• Strong team management and leadership abilities to oversee GSOC/SOC personnel.
• Excellent decision-making and problem-solving skills, especially under pressure.
• Strong verbal and written communication skills to coordinate with stakeholders, law enforcement, and executive leadership.
• Ability to develop training programs, conduct security drills, and educate staff on security protocols.

Operational & Administrative Skills

• Experience in incident management and crisis response coordination.
• Ability to create and enforce standard operating procedures (SOPs) for security operations.
• Strong report writing and documentation skills for security incidents and compliance audits.
• Proficiency in using Microsoft Office Suite, security software, and reporting tools.
• Ability to type 55-65 WPM

Benefits

• 401(k)
• Insurance: medical, vision and dental
• Short-term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• ID Theft Protection
• Paid on-the-job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee Assistance Program (EAP)
• Employee recognition events
• Employee performance incentives/rewards