GSOC Operator

Key Responsibilities

• Maintain situational awareness, gather information from internal and external sources
• Cook up incidents with security leaders and internal investigators
• Disseminate information for priority matters
• Initiate incident management for incidents under the authority of Corporate Security
• Avoid interacting with customers, law enforcement, external parties, and employees at all levels of the organization
• Support all efforts to simplify and enhance the customer experience
• Initiate incident management for incidents under the authority of Corporate Security
• Assess a situation to ensure pertinent requirements are gathered, and make informed decisions quickly to initiate appropriate actions during stressful situations
• Communicate with security leaders to coordinate the initiation of incidents in case management system
• Document information and actions taken in case management system
• Support security personnel by providing additional information through research of internal and external systems
• Prepare and disseminate security products at the request of security leaders
• Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
• Provide direct and indirect support to security personnel as needed throughout the duration of the event
• Monitor access control systems and surveillance cameras and investigate alarms and incidents
• Monitor external open source platforms for physical security threats to company assets and initiate incident management when appropriate
• Support all business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the GSOC, whether security related or not
• Conduct special projects and assignments in support of the GSOC and Security Operations

Qualifications

• Ability to read, write, speak, and understand English
• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Pass an employer background check and drug screening
• Proficient computer usage with Google Suite (G Suite) environments and Windows based programs
• Strong customer service skills and ability to multitask in a fast paced and quickly changing environment
• Strong written and verbal communication skills
• Research, writing, and critical thinking skills
• High level confidentiality and security awareness
• Able to work flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts