GSOC Operator 1 (Tempe, AZ)

About the Company

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we offer missions—not just jobs. We recruit the best from the military, intelligence agencies, academia, law enforcement, medicine, and other specialty areas. We protect people, reputations, and lifestyles with integrity, discipline, discretion, and purpose. Whether transitioning from service, seeking growth, or bringing specialized expertise, we match ambition with real opportunity to safeguard the world's most important organizations and individuals.

About the Role

As a GSOC Operator, you must be detail-oriented with strong communication and analytical skills, and a team-first mentality. Daily responsibilities include monitoring global events, camera and alarm systems, managing internal and external communications, and responding to alerts from various security tools.

Responsibilities

• Proactively monitor multiple screens displaying security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, reporting issues to appropriate personnel.
• Dispatch security officers and relevant personnel in response to alarms or security events, following established protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional and customer-service-focused responses.
• Triage incoming service and support calls, redirecting them to the appropriate team or individual as needed.

Requirements

• High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
• Prior experience in security, dispatch, or customer service is preferred but not required.
• Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem-solving mindset.
• Ability to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.