GSMG Outpatient Care Coordinator-Aesthetic Dermatology

Responsibilities

• Care Coordination & Planning
• Collaborates with providers, patients, families, and interdisciplinary teams to create, implement, and monitor individualized care plans.
• Collaborates with providers and insurance payors to obtain prior authorizations for medications, procedures, and equipment.
• Schedules specialist appointments and secures required documentation or records from external facilities.
• Researches and connects patients with scarce or community-based services as needed.
• Documents interactions, care coordination steps, and clinical updates in the patient chart (EHR).
• Communicates consistently with all members of the care team to ensure timely updates and care plan alignment.
• Responds to patient calls, provider messages, pharmacy/insurance inquiries, and task assignments in a timely manner.
• Assists with back-office duties during staffing shortages (e.g., rooming, vitals, immunizations, blood pressure checks).
• Supports walk-in nursing visits such as injections, wound checks, or weight assessments under clinical guidance.
• Participates in staff huddles, care team meetings, and quality initiatives to support clinic goals.
• Promotes a culture of teamwork, respect, and patient-centered care.
• Provides input on process improvements for care coordination and patient access.

Qualifications

• Education: High school diploma or equivalent.
• Preferred: Medical Assistant certification, LPN license, or formal training in care coordination, community health worker, or a healthcare-related field.
• Licenses/ Certifications/ Registrations: BLS certification.
• Experience: Clinical experience in a medical office or outpatient care setting. Experience working with patient care plans, authorizations, or community health resources.
• Knowledge: Knowledge of medical terminology, healthcare systems, and insurance authorization processes. Proficient in use of computers, multi-line phones, and standard office equipment.
• Skills: Effective communication and interpersonal skills with diverse patients. Strong organizational skills with the ability to manage multiple patients and tasks simultaneously. Ability to interpret clinical care plans and relay information to patients in layman's terms. Familiarity with community health resources, social determinants of health, and patient education tools.