(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)

About the role

The People Technology Functional Support Specialist supports and enhances Agoda’s Workday environment following go-live implementation. Key responsibilities include:

• Provide day-to-day support for the Workday platform in a post-go-live environment.
• Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.
• Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.
• Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.
• Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.
• Ensure changes are designed and deployed in alignment with governance and change control processes.
• Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes.
• Translate business requirements into functional designs and system changes.
• Support continuous improvement initiatives following implementation stabilization.
• Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.
• Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.
• Support Workday semiannual release reviews, impact assessments, and feature evaluations.
• Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.
• Aid in the development and maintenance of Workday reports, dashboards, and data extracts.
• Help monitor security access and support periodic access reviews as needed.
• Maintain functional documentation, configuration logs, SOPs, and knowledge articles.

Requirements

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.
• Experience supporting Workday in a post-go-live or production environment.
• Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.
• Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.
• Experience gathering requirements, troubleshooting issues, and supporting system enhancements.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Qualifications

• Experience supporting in both functional and technical workstreams in Workday.
• Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.
• Experience supporting Workday releases and regression testing.
• Knowledge of HR, Payroll, or Finance operational processes.
• Workday certification(s) in relevant functional areas.
• Experience working in a global or multi-country environment.