GSA Program Vehicle Specialist

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

About the team

The Yard Operations team conducts hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction—from equipment inspectors, yard managers, and operators to administrative staff and customer service representatives.

Responsibilities

• GSA Vehicle Logistics: Manage daily operations for all incoming and outgoing GSA vehicles. Perform detailed vehicle inspections following GSA standards and ensure documentation accuracy. Oversee marshalling of new vehicles and trade-ins, ensuring all units meet readiness throughout the sale process.
• Maintenance and Diagnostics Oversight: Evaluate vehicle condition and coordinate required services, including oil changes, diagnostic checks, and body work. Drive or arrange transport of vehicles to external service providers and verify completion of repairs. Conduct safe road tests at various speeds to confirm operational readiness.
• Customer and Government Partner Relations: Serve as the branch’s primary contact for GSA representatives, providing timely updates and professional communication via email, phone, and in person. Respond to inquiries, resolve issues, and ensure all customer interactions reflect RB’s commitment to service and integrity.
• Compliance and Documentation: Complete and maintain all GSA records, inspection reports, and transactional documentation in compliance with contractual and regulatory standards. Safeguard all government and company information with strict adherence to confidentiality policies. Ensure all procedures align with IAA, DOT, and GSA operational and safety requirements.
• Operational Excellence and Safety: Promote and follow all company safety policies, ensuring proper use of PPE and adherence to yard safety protocols. Remain alert to hazards associated with vehicle operation, heavy equipment, and yard activity. Maintain cleanliness and organization within the workspace, ensuring a professional presentation for visiting partners and employees.
• BOA Support: As needed, perform general branch support activities including:
  • Vehicle check-in and documentation for non-GSA inventory
  • Data entry and record management for auction preparation
  • Assisting customers, towers, or partners visiting the branch
  • Moving, detailing, and organizing vehicles within the yard
  • Supporting office and administrative tasks
  Collaborate with branch leadership to ensure all operational needs are met.

Qualifications

• Strong mechanical aptitude and ability to identify and coordinate repair or diagnostic needs
• Excellent organizational and time management skills with attention to detail
• Professional written and verbal communication skills, with proven customer service experience
• Proficiency in MS Office and familiarity with digital inspection and recordkeeping tools
• Ability to work independently with limited supervision, exercising sound judgement in daily decision-making
• Ability to work indoors and outdoors in all weather conditions
• Strong understanding of vehicle title processes and auction operations
• Experience supporting government contracts, GSA programs, or fleet marshalling operations

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• 401k plan with 100% company match for the first 4% contributed
• 15 days of PTO each year