Growth Leadership Trainer

Responsibilities

• Facilitate instructor-led, hands-on training for Restaurant Managers at the dedicated and remote training center(s) - Based (Atlanta/Austin)
• Implement and uphold sustainable training systems that support ECC’s national growth
• Deliver training focused on: Brand standards and recipes for non-traditional kiosk, Beverage and Bakery execution, POS operations and daily routines, Franchisee systems and technology, Opening and closing procedures, Food safety, quality, and sanitation
• Lead teach-backs, practice sessions, and skills assessments
• Create an engaging, supportive learning environment for adult learners
• Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
• Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed
• Identify skill gaps and provide actionable recommendations for improvement or program exit
• Reinforce confidence, accountability, and model leadership behaviors
• Support managers as they transition from learning to execution

Qualifications

• 5+ years professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high-volume retail or hospitality required.
• Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality a plus.
• Program design, improvement, and rollout are strongly preferred.
• Must have expertise in training, adult learner theory, coaching, and leadership development.
• Ability to train diverse audiences in dynamic retail and lab environments.
• Strong communication, facilitation, and relationship-building skills.
• Organized, adaptable, and able to execute in a fast-growing, changing business model.

Key Competencies

• Expert training & facilitation skills
• Adaptability & Agility
• Coaching & Development
• Problem‑Solving & Continuous Improvement
• Brand Stewardship & Standards Enforcement
• Communication Skills
• Learning Agility
• Multiple Priorities & Project Management