Growth & Expansion Associate

About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. We combine clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home, expanding access, reducing reliance on higher-cost settings, and ensuring public dollars are spent effectively. We partner with leading health plans, providers, and community organizations and are backed by top VCs.

About the role

We’re looking for an experienced and driven individual to join us as a Growth & Expansion Associate, reporting to the Expansion Manager. In this role, you’ll build and implement our expansion playbook and execute unparalleled processes to help launch and shape our growth roadmap. This is a full-time hybrid opportunity based in San Francisco, CA with the expectation to travel to new markets 40% of the time.

Responsibilities

• Execute the vision of the Expansion function end-to-end. Help define strategy for expansion, set north star KPIs, build scalable processes, and drive mission-crucial initiatives to bring our program to new geographies and to thousands of new families.
• Craft growth processes for scale and constantly experiment. Refine processes, design systems, and construct playbooks that will scale with exponential growth.
• Build for Scale and Flexibility. Collaborate closely with leaders to balance optimal patient experience with varying regulatory requirements and support hypergrowth.
• Partner with operations, clinical, and product teams across the company. Be a critical voice for shaping our roadmap to further our mission.

Requirements

• At least 3 years of operational or strategy experience in consulting, banking, private equity, or fast-paced operations of a startup or larger company.
• Bonus points for experience in healthcare or similar industries.
• Bonus points for experience at a fast-paced startup or complex-ops driven company requiring boots-on-the-ground.
• Experience building and structuring operations teams on-the-ground. Strong project management, recruiting, and leadership skills for running a high-velocity operations function.
• Experience with setting strategic direction. Ability to understand the company’s mission, influence strategic objectives, and execute toward measurable goals.
• Experience in business analytics and metrics. Data-driven decision-making skills.

Benefits

• Competitive compensation packages that reflect the value you bring.
• Comprehensive health coverage: 90% of premiums covered for you and 70% for dependents, with multiple PPO plan options for medical, vision, dental, life, and short-term disability.
• Generous paid time off, including 10 paid company holidays.
• Financial savings benefits: HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family.

Pay

$90K - $110K

Values

• Families First: We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision: We match the urgency of families needing care with our own, delivering exceptional care without compromise.
• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources, solving challenges with creativity.
• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, and teamwork make us stronger.
• Driven to Redefine What’s Possible: We ask hard questions, challenge outdated systems, and find smarter, more compassionate ways to deliver care.

Abby Care may use automated decision tools to help match and rank candidate work experience, education, and skills against job requirements. All hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.