Growth Customer Success Manager - East Coast

Who we are

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact. We’re building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We’ve $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in SeattleTED Talk with our “Why"Explainer on experiential learning

What you’ll do

• Ensure seamless customer experiences across all stages of the customer journey.
• Maximize customer satisfaction, NPS, retention/product adoption, and business expansion.
• Collaborate closely with sales, product, and leadership teams to drive growth and customer success.
• Work in an East Coast based remote environment.

About You

• 3+ years of experience as an enterprise customer success manager.
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics.
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages.
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value.
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas.
• Strong proficiency in customer engagement platforms and CRM tools.
• Humility, creativity, and team-first attitude, with a love for learning.

Extra credit experience

• A deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve.
• Proficiency in using advanced analytics tools to monitor customer usage patterns and predict future behaviors.
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency.

Pay

On Target Earnings: $125,000 - $150,000 total (85/15 base to variable split)