Growth - Customer Engagement Associate (Full time)

Responsibilities

• Deeply understand the customer base and drive retention.
• Lead and refine customer cohort analysis.
• Work closely with Operations to address customer pain points and implement solutions.
• Lead customer engagement efforts including newsletters, journals, and other content.
• Run campaigns and growth initiatives from start to finish, including activation, retention, and loyalty programs.
• Identify and prioritize growth opportunities, design experiments, and develop strategic campaigns.
• Oversee the execution of growth initiatives and analyze results.
• Collaborate with the team to develop innovative growth strategies specific to Fitnescity.

Qualifications

• An Undergraduate or Master's Degree in Management.
• Growth, Marketing, or Customer Engagement experience.
• Good with numbers and analytical skills.
• Ability to work in a competitive, fast-paced, and dynamic environment.
• Comfortable working with minimal supervision and willing to learn new strategies.
• Excellent writing skills.
• Familiarity with the fitness and wellness industry.