Groups Associate - Part Time

Job Title: Groups Associate Department: Engagement Team Reports To: Groups Manager, Engagement Hours: Part Time, Thursday - Saturday Pay: $16.50/hr Position Summary Leverage your customer service and sales skills to drive group attendance to Arizona Science Center! The Groups Associate is the welcoming interface between Groups guests and Arizona Science Center, providing visitors with opportunities to engage with and fully experience all that we offer from start to finish. The Groups Associate is responsible for reservations and communications with groups of 15 or more, including school groups. They demonstrate consistent, timely, and exceptional customer service that provides a safe, organized, and professional entry and departure experience. They help to create positive customer reviews and referrals as measured by sales, surveys, return visits, and customer feedback. They will utilize best practices that reflect Arizona Science Center’s brand and deliver a positive experience for every group and guest. Essential Duties And Responsibilities Sales and BookingsHelps to ensure attendance and revenue goals are met or exceeded through group salesReceives and processes all inbound booking requests, with support of designated Group Sales and Service Team Members Upsell groups to encourage purchasing of Add on WorkshopsModels extraordinary customer service and highly effective selling skills across all offeringsCommunication with GroupsServes as the contact for responding to group inquiries, questions, and booking visits of 15 or more guestsResponsible for confirming and communicating group visit details, including guest count, schedule, payment, and planned activitiesCommunicate with booked groups before, during, and after their groups visit to ensure excellent customer service Field Trip Arrival & DepartureAssists with daily opening procedures as needed for group arrivals, including printing stickers, calling groups, etcGreets buses outdoors to ensure smooth entry processInternal CollaborationBuilds strong partnerships and interacts daily with Arizona Science Center team members, especially those who directly engage with the guest experienceCollaborate with teams as needed for add-on experiences, group check-ins, etc. Other duties to support Arizona Science Center, as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Proven ability to achieve sales objectivesExceptional customer serviceExperience working with guests and groups in a similar environment, preferredWorks with accuracy and displays meticulous attention to detailDiligent about following through and able to work independentlyDriven, energetic, and outgoing personalityCommunicates persuasively, articulately, calmly, and with confidencePresents self well in front of groups large and smallRepresents the Center professionally in dealing with the publicAble to work a varied schedule, including holidays and weekends as neededAble to work both indoors and outdoors as needed by the positionBi-lingual in Spanish is preferred but not required EQUAL EMPLOYMENT OPPORTUNITY Arizona Science Center maintains a firm policy of equal employment opportunity for all employees and applicants. We recruit, hire, train, promote, compensate and dismiss Employees based on such factors as experience, character, ability, and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law. ACCOMMODATIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BENEFITS Include, But Are Not Limited To Sick timeEmployee Assistance Program401(k) retirement planFamily membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc. Competitive hourly pay commensurate with experience.Opportunities for professional development and continuing education.Access to state-of-the-art facilities and resources.The chance to be part of a dynamic team shaping the future of informal science education.