Group Travel Advisor - Sabre - 8:30 AM - 8:30 PM

About the Role

Responsible for the successful completion of comprehensive, accurate, and cost-effective group travel arrangements in a dedicated environment, while adhering to company policies for travelers, as well as utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

• Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail.
• Operates within detailed client travel policies and procedures.
• Uses Sabre as the GDS.
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit.
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures, which may require you to work in the office if home-based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.
• Engages with meetings and events team, meeting planners, and airline sales and support staff.
• Handles event accounting, reconciliations, and billing.
• Books preferred suppliers and charters (negotiate group contracts).
• On call for large groups.
• Problem solving, debit memos, and customer service issues.
• Performs other duties as assigned.

Requirements

• Extensive domestic and international group air experience.
• Proficiency with international fares, routings, and required traveler documentation.
• 3-5 years group or corporate air experience.
• 3-5 years of GDS computer skills on Sabre system required.
• Must demonstrate thorough travel industry knowledge.
• Ability to meet and exceed required performance standards.
• Excellent customer service skills required.
• Excellent verbal and written communication skills required.
• Knowledge of Outlook skills and basic Microsoft platforms.
• Proficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Preferred Skills

• Ability to provide VIP service, all day, every shift.

About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur.

Benefits

• Medical, Dental, and Vision benefits.
• Employee rewards and recognitions program.
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.