Group Services Specialist - Alexandria

Residency in or relocation to Louisiana is preferred for all positions. This is an onsite position in Alexandria, Louisiana.

About the role

Assists the Account Managers and Account Executives in the retention, servicing and upgrading of existing group business by personal contact with group leaders, brokers and consultants. Provides service to members of existing groups as necessary. Responsible for maintaining good relationships with existing groups and their representatives in order to achieve the highest level of group account retention.

This role does not manage people and reports to the Regional Manager, Office Administration.

Necessary contacts include staff in Sales and Marketing, Customer Service, Underwriting, Provider Contracting, and any other department as needed to efficiently serve the customer or renew the group. Daily contact with brokers, group leaders and employees, group management executives and decision makers, and network providers.

Responsibilities

• Provides backup on major service issues via contacts through brokers and group leaders or other group contacts to ensure timeliness of resolution.
• Provides on-site training to brokers and group leaders on the various electronic tools available through BCBSLA and/or Blue Benefit Services (BBS) in order to foster the adoption of these tools.
• Assists Account Managers and Account Executives in the group enrollment process when necessary. Must be available to conduct employee meetings and answer benefit questions during these meetings as needed to promote accurate and expedient new group installation or existing group renewal processes.
• Assists Account Managers and Account Executives in the group renewal process by preparing uncontested renewals of existing group business and completing necessary internal and external renewal documentation in order to attain the retention goals of the company.
• Documents and forwards employee request for claims related issues, benefit questions or supply requests to be handled by the appropriate internal department.
• Participates in home office visits for prospective or renewing groups to include, but not limited to, coordinating availability of home office staff participants and assisting in the development of the group presentations in order to assist the company in achieving its membership and retention goals.
• Maintains updated and accurate records of all telephone conversations, notes, meetings, or documents sent to all contacts via the corporate automated tracking system in order to easily retrieve documents as references.
• Responsible for handling payments from members and either posting payments to the eBilling site or sending to Accounts Receivable.

Requirements

• High School Diploma or equivalent is required.
• 2 years in a customer service, sales & marketing, or benefit operations is required.
• Must have a working knowledge of health insurance operations.
• Valid Louisiana Life and Health insurance license is preferred.
• Excellent oral and written communication skills.
• Must be able to travel occasionally.

Physical Demands

• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.