Group Services Coordinator

Responsibilities

• Communicate with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments.
• Manages and maintains GO & OEM group dining allocation for all ships.
• Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or special events.
• Collections and processes payments for prepaid group events, Weddings, special events or in-port functions.
• Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.

Requirements

• Guest centric with strong customer service skills.
• Great sense of ownership service recovery.
• Strong planning skills, with an innovative, hands-on, practical approach.
• Flexibility to travel on short notice for operational support.

Knowledge & Skills

• Scope: Coordinates and plans the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders.
• Problem solving: Handle complex booking issues and customer inquiries, requiring quick and effective resolution strategies.
• Impact: Directly influences customer satisfaction and operational efficiency within the group services discipline.
• Leadership: Works collaboratively in a diverse team environment to complete assignments by specified deadlines.

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills: Strong time management and organizational skills.
• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Physical Demands

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Company Culture

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.