Group Sales Representative

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

About the role

This position consists predominantly of inside sales tasks, including making outbound sales calls, generating sales leads for outside sales representatives, taking in-bound sales calls, coordinating sales contracts and logistics, and providing related information to potential clients.

Responsibilities

• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.
• Maintain regular and reliable attendance.
• Actively promote and sell Zoo picnic and group rental opportunities through inbound leads, networking, and outbound calls/emails.
• Generate quotes, contracts, and invoices.
• Coordinate and/or provide site tours.
• Generate leads for outside sales representatives.
• Appeal to local hotels, planners, universities, companies, and organizations regarding group ticket sales programs.
• Manage corporate discount programs and affiliate stores.
• Manage bulk ticket programs.
• Assist in distribution of monthly group sales promotional campaigns.
• Understand client needs and requirements to execute and plan the needs of private rentals, including venue, guests, programs, and catering.
• Coordinate with catering department, events team, and appropriate Zoo departments.
• Provide Zoo representation at certain evening and weekend group events.
• Perform general office duties such as supply management, phone duty, copying, filing, mailings, and computer support as needed.

Requirements

• College degree with a minimum of 3 years of sales experience.
• Ticket and group event sales experience desired.
• Ability to self-direct work tasks while ensuring safety and productivity.
• Must be energetic, results- and detail-oriented, with strong organizational and analytical skills.
• Excellent interpersonal skills with clients, guests, and staff.
• Must represent the Zoo in a positive manner at all times.
• Able to take full initiative in starting and completing tasks.
• Must be proficient in Excel and Word.
• Able and willing to work a non-standard work week, including nights and weekends, and a flexible schedule.
• Must possess a valid driver’s license.

Physical Requirements

• Primarily operates in a professional office environment and requires the ability to remain in a stationary position for extended periods, as well as frequent use of a computer and other office equipment.
• May occasionally require lifting or moving materials up to 25 pounds.
• Walking across Zoo grounds or attending outdoor events in varying weather conditions.
• Ability to operate a golf cart or RTV vehicle.
• Travel may be required for meetings, conferences, and public engagements.
• Visual and auditory acuity are necessary for digital media work, presentations, and public speaking.
• Must learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of workflow.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits

• Comprehensive healthcare coverage – including medical, dental, and vision plans.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching.
• Generous paid time off and sick leave.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• Collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.

Pay

$20.26 USD - $29 USD per hour.