Group Sales Manager (Full Time) - The Ben, Autograph Collection

Additional Information

This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the role

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Direct Sales & Business Development

• Cover proactive, high-impact sales calls and prospecting activities to generate new revenue.
• Maintain a strategic direct sales program aligned with departmental goals and the hotel’s marketing initiatives.
• Dedicate a minimum of 90% of work time to revenue-generating sales efforts.
• Represent the hotel at networking events, industry functions, and business development opportunities.
• Maintain reliable transportation and a valid driver’s license for outside sales calls and client visits.

New Account Development

• Identify, target, and secure new accounts through research, prospecting, networking, and market intelligence.
• Capture competitor business by analyzing market trends and conducting reader board surveys.
• Develop and execute a targeted account development strategy to drive incremental revenue.
• Generate referrals from existing clients and follow up on all leads within 48 hours.
• Leverage creative outreach strategies, including telemarketing and digital engagement, to expand the client base.

Key Account Management

• Maximize revenue within existing accounts by identifying growth opportunities and upselling services.
• Build and maintain strong, long-term client relationships through consistent communication and personalized service.
• Maintain detailed client profiles and account records to support exceptional service delivery.
• Achieve 90% of productivity goals and 100% of activity goals as established by management.

Sales Administration & Yield Management

• Negotiate room rates, catering packages, and event agreements using yield management strategies to optimize revenue.
• Prepare and present customized proposals, contracts, and presentations tailored to client needs.
• Maintain accurate and organized records within CRM systems and sales reporting tools.
• Monitor sales performance, pipeline activity, and forecasting to support revenue strategy discussions.

Account Service & Client Experience

• Deliver exceptional service throughout the sales cycle to ensure a seamless and memorable client experience.
• Maintain organized account files and documentation for all clients and events.
• Respond promptly to client inquiries, needs, and event-related requests.
• Collaborate closely with internal departments to ensure flawless event execution.

Market Intelligence & Product Knowledge

• Conduct ongoing market research to identify trends, opportunities, and competitive insights.
• Maintain in-depth knowledge of the hotel’s offerings, event capabilities, and unique selling points.
• Stay informed on competitor activity and industry developments to effectively position the property.

Professionalism & Collaboration

• Represent the hotel with integrity, professionalism, and a service-driven mindset at all times.
• Maintain a polished and professional appearance when engaging with clients and partners.
• Foster strong collaboration and communication across all hotel departments.
• Manage travel and sales expenses responsibly in alignment with departmental budgets.

Pay

$80,000-$85,000

Schedule

Not specified

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Unlimited paid time off, community service, and holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $1,000 per referral)

Equal Opportunity Employer

This company is an equal opportunity employer.